Returns & Refunds Policy
We at PupperPaws boutique hope that you will be delighted with your purchase on receipt. In the event you need to return your purchase please note the following:
Our Returns Policy lasts 14 days. (If 14 days have passed since your purchase date, unfortunately you cannot return any items.)
To be eligible for a refund, the item(s) must be unused, unworn, unwashed. (Basically: brand new.)
(Please carefully try on new items inside, in a hair free area, just in case you need to return them.)
Please note: Any items returned without packaging or tags, will not be refunded.
Please pack your return item with a note of order number, name, and address, please ensure all returns are unworn, unwashed and free from pet hair to the return address below:
PUPPER PAWS BOUTIQUE
(Beside Paul O'Beirne car sales)
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (depending on your financial institution).
Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card
3. If you have done these steps and still have not received your refund, please email us at: firstname.lastname@example.org
We will not be able to accept exchanges at this time. We recommend following the return policy above for the return of your product and then purchasing your desired size and/or colour in an alternative design.